Shipping & Returns
SHIPPING
Orders are processed within 3–5 business days. You will receive an email confirmation and, once shipped, a tracking link. Most orders ship from Germany via DHL; some products may ship from other European countries.
Estimated delivery times:
– Germany: 2–5 business days
– Europe: 1–2 weeks
– International: 2–3 weeks
Shipping costs are calculated at checkout.
Import duties and local taxes are the customer’s responsibility. Refusal to pay these fees will cancel the order; shipping and customs costs will be deducted from any refund.
RETURNS
To return or exchange an item, use the contact form with your order number (found in your order confirmation or delivery note). After approval, return instructions will be sent by email. Return shipping costs are the customer’s responsibility. Refunds are issued once the return is received.